It’s ok not to know everything and still manage your technical team. When trying to oversee the technical support and educational technology initiatives of a district, it is sometimes difficult to find a common-sense understanding of the issues that face your technical support department. This session will develop concepts and language that will help put you on an even playing field with your technical support personnel. Authentic exemplars will be shared including emergency contingency planning, disaster recovery, network bandwidth and wireless systems, as well as communicating effectively about what’s happening in technology
